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PRIVACY POLICY

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Introduction

Wellkell Coaching ("Wellkell," "we," "our," or "us") is committed to protecting the privacy and personal data of our clients. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and relevant safeguarding laws.

Information 
we collect

We may collect and process the following personal data:

  • Identity Information: Name, email address, phone number, and postal address.

  • Health Information: Any relevant health details provided voluntarily to support your coaching experience.

  • Payment Information: Transaction details for processing payments via direct bank transfer.

  • Technical Information: IP address, browser type, and cookies when you visit our website.

  • Communication Data: Emails, messages, and session notes.

How we use
your data

Your personal data is used for the following purposes:

  • Providing health coaching services tailored to your needs.

  • Processing payments and managing bookings.

  • Sending session reminders and service updates.

  • Improving our website and coaching services.

  • Complying with legal, professional, and safeguarding obligations.

Lawful basis
for processing

We process your personal data under the following lawful bases:

  • Contractual Necessity: To deliver coaching services you have requested.

  • Legitimate Interests: To improve services and maintain communication.

  • Consent: For marketing communications (you can withdraw consent anytime).

  • Legal Obligations: To comply with tax, regulatory, safeguarding, or legal requirements.

Data storage and security

We take appropriate security measures to protect your data, including:

  • Secure password-protected databases.

  • Encrypted storage and communications.

  • Restricted access to personal data.

Client records are retained for 7 years after the last interaction unless legally required to keep them longer.

Safeguarding and legal compliance

Wellkell Coaching is committed to safeguarding the welfare of clients. We adhere to the UK’s safeguarding laws, including:

  • The Children Act 1989 & 2004 (for the protection of minors, if applicable).

  • The Care Act 2014 (for safeguarding adults at risk).

  • The Safeguarding Vulnerable Groups Act 2006.

  • The Mental Capacity Act 2005 (for individuals unable to make decisions for themselves).

If there is a safeguarding concern (e.g., risk of harm to a client or others), Wellkell may be legally required to share relevant information with appropriate authorities, such as social services or law enforcement.

Sharing your data

We do not sell your personal data. However, we may share information in the following situations:

  • With Service Providers: IT support to help deliver our services.

  • Legal Compliance & Safeguarding: If required by law, court order, regulatory authorities, or safeguarding duties.

  • Business Transfers: If Wellkell is sold or restructured, your data may be transferred to new owners.

All third parties are required to comply with strict confidentiality and data protection agreements.

Your rights under UK GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.

  • Correction: Request corrections to inaccurate data.

  • Erasure: Request deletion of your data (subject to legal and safeguarding obligations).

  • Objection: Object to data processing for marketing purposes.

  • Restriction: Request limited processing under certain conditions.

  • Data Portability: Request a copy of your data in a structured format.

To exercise your rights, email wellkellcoaching@hotmail.com. We will respond within one month.

Cookie and website tracking

We use cookies on our website to enhance user experience. You can manage or disable cookies via your browser settings.

For more details, see our Cookie Policy.

Third party links

Our website may contain links to external sites. We are not responsible for their privacy policies and encourage you to review them separately.

Updates to this privacy policy

We may update this policy periodically. Changes will be posted on this page, and significant updates will be communicated to clients.

Contact information

For any questions regarding this Privacy Policy, please contact:

Wellkell Coaching
Website: www.wellkell.co.uk
Email: Wellkellcoaching@hotmail.com

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Effective Date: 27/03/2025
Last Updated: 27/03/2025

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